Refund & Cancellation

At Cape Luxe Travel, we aim to provide exceptional service while offering fair and transparent cancellation and refund terms. By booking any of our services, you agree to the following policy.

Last Updated: 5 July 2026

Cancellation by the Customer

Cancellations made more than 48 hours before the scheduled service are eligible for a full refund.
Cancellations made 24–48 hours before the service are eligible for a 50% refund.
Cancellations made less than 24 hours before the scheduled service are non-refundable.

Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

No-Show Policy

If a customer fails to arrive at the agreed pickup location without prior notice, the booking will be considered a no-show, and no refund will be issued.

Changes to Bookings

Booking changes are subject to availability. Requests should be made as early as possible. Additional charges may apply depending on the requested changes.

Cancellation by Cape Luxe Travel

If we must cancel a booking due to unforeseen circumstances, vehicle issues, severe weather, or safety concerns, customers will be offered either:

A full refund, or
The option to reschedule at no additional cost.

Third-Party Services

Some experiences, such as attraction tickets, safaris, ferry tickets, or guided activities provided by third-party operators, may have separate cancellation and refund policies. These policies will apply in addition to our own.

Need Assistance?

For cancellation requests, booking changes, or refund enquiries, please contact our team before your scheduled service.

Email: info@capeluxetravel.co.za

Phone / WhatsApp: +27 62 923 0927